Federal Express Corporation (FedEx) has enhanced its FedEx Import Tool (FiT) in the Philippines with an integrated digital payment feature, allowing importers to settle customs duties and taxes through the same platform used to manage shipment clearance.
The upgrade brings key import processes together in one online platform, covering customs documentation submission, clearance processing, shipment tracking, and payment. The enhancement aims to reduce manual steps, minimize delays, and improve visibility throughout the import process.
The enhanced FedEx Import Tool offers real-time shipment and customs clearance updates, proactive notifications through SMS, email, and social media, and digital submission of customs documents. Customers can also download clearance documents on demand and pay duties and taxes through credit cards, e-wallets, or bank transfers without logging in.
Available free of charge to FedEx account holders and guest consignees, the platform allows importers to manage customs clearance requirements online and monitor shipment progress anytime, anywhere.
FedEx Philippines Managing Director Garrick Thompson said the payment integration reflects the company’s commitment to simplifying cross-border shipping through digital innovation.
The FedEx Import Tool is also available in other Asia Pacific markets, including Australia, New Zealand, Japan, South Korea, Singapore, Indonesia, Malaysia, and Thailand.
The enhancement forms part of FedEx’s broader digital strategy to streamline international shipping and customs procedures. Its other solutions include FedEx Ship Manager, which features AI-powered customs tools designed to improve documentation accuracy.
These include Customs AI, an AI-powered chatbot that helps customers create more accurate product descriptions, and Harmonized Tariff Schedule (HTS) Code Lookup, which uses machine learning to help identify appropriate tariff classifications and reduce documentation errors.
Through these digital capabilities, FedEx aims to help businesses simplify customs compliance, improve shipment management, and maintain more efficient cross-border supply chains.
