Maxim Rides & Food Delivery has rolled out a new Driver’s Help section within its Taxsee Driver application and upgraded its customer support system, providing driver-partners with faster access to information and quicker assistance.
The digital enhancement is designed to improve the overall driver experience by allowing users to resolve common concerns without contacting customer support, while strengthening service efficiency across the platform.
Integrated into the Taxsee Driver app, the new Driver’s Help section functions as an in-app knowledge hub where driver-partners can access frequently asked questions, learn about Maxim’s services, and find essential operational information anytime.
By making key resources readily available, Maxim aims to help drivers complete orders more efficiently, reduce downtime, and improve service quality for customers.
Alongside the new feature, the company has also upgraded its customer support operations by refining response procedures, monitoring service quality, and incorporating driver feedback to continuously improve support performance.
According to Maxim, 81% of driver inquiries receive a response within the first 24 hours, while 22% of straightforward inquiries are answered within 15 minutes. More complex cases may require additional time to ensure accurate resolution.
The improvements contributed to a positive customer support experience during the first half of the year, with nearly 90% of driver-partners reporting satisfaction with Maxim’s support services.
“Our ongoing investments in digital solutions are focused on making it easier for driver-partners to complete orders and receive assistance whenever they need it,” said Andres Morales Jr., President of Maxim Rides & Food Delivery.
The latest updates reflect Maxim’s continued focus on leveraging digital tools and platform improvements to enhance operational efficiency and strengthen support for its growing network of driver-partners.
