AI

Salesforce and NVIDIA launch Koa CRM reasoning model

Salesforce and NVIDIA have introduced Koa, a CRM-focused reasoning model designed to help Agentforce AI agents handle complex, multistep workflows and take actions across enterprise processes. Koa was developed by post-training NVIDIA Nemotron 3 Super using a proprietary synthetic dataset modeled on enterprise CRM workflows accumulated from nearly three decades of Salesforce deployments. Salesforce said […]