TP, a global provider of digital business services, has been named a Leader in the 2026 ISG Provider Lens® Amazon Connect Ecosystem study, recognizing its capabilities in using artificial intelligence (AI), automation, and analytics to modernize enterprise contact centers.
The recognition highlights TP’s integration of Amazon Connect with Amazon Web Services (AWS) AI, generative AI, Amazon Lex, Contact Lens, and advanced analytics to improve customer experience operations.
Its technology capabilities cover conversational self-service, AI-powered agent assistance, workforce optimization, and customer journey analytics. These solutions aim to improve issue resolution, operational efficiency, service personalization, and deployment speed while maintaining responsible AI governance and AWS-native security.
ISG evaluated 28 providers based on their ability to deliver measurable enterprise value through AI-driven automation, intelligent analytics, and industry-specific solutions.
According to TP, its approach combines cloud-based contact center technology with AI, automation, and operational expertise to help organizations modernize customer service operations. The company supports businesses throughout the customer experience lifecycle, from automated customer interactions and agent support to analytics and continuous service optimization.
The recognition reinforces TP’s position in enterprise customer experience technology as organizations increasingly adopt cloud platforms and AI capabilities to improve contact center performance.
