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Tag: customer experience

AI

Sanas expands Philippine presence to advance AI-powered customer experience

Jack Madrid (center) and Chris Venturina (right) with Sanas Chief Customer Officer Monal Patel. Speech AI company Sanas is strengthening its presence in the Philippines as artificial intelligence reshapes customer experience, with new leadership appointments aimed at expanding its relationships with enterprises, BPO providers and technology partners. Effective October 11, 2026, Sanas will appoint Jack […]

Industry Verticals News

EastWest Ageas Appoints Judith Baliton as New COO

EastWest Ageas has appointed insurance veteran Judith Baliton as its new Chief Operating Officer (COO), reinforcing the company’s commitment to operational excellence and enhanced customer experience amid the insurance industry’s digital transformation. Baliton brings more than 40 years of experience spanning commercial operations, underwriting, claims, and new business. Prior to joining EastWest Ageas, she served […]

AI

Infobip Report: Filipino Consumers Drive Shift Toward AI-Powered Conversational Messaging

Filipino consumers are increasingly favoring conversational digital channels, prompting businesses to adopt AI-powered customer engagement strategies, according to Infobip’s Messaging Trends Report 2026. The report, based on 628 billion mobile interactions in 2025 and a historical analysis of 3.8 trillion messages, found that total customer interactions on Infobip’s platform in the Philippines grew 19% year-over-year. […]

Industry Verticals News

Smart Expands Digital Retail Hubs with New and Upgraded Stores

By upgrading its Smart Stores in Urdaneta, Dagupan, and East Ortigas, Smart is enhancing customer access to reliable connectivity, digital services, and personalized support, helping individuals and businesses stay connected while enabling seamless communication, online transactions, and everyday digital experiences. Smart Communications is strengthening its customer experience strategy through the launch and upgrade of Smart […]

Industry Verticals News

GoTyme Bank Expands Employee Share Ownership Program to Majority of Workforce

GoTyme Bank has announced plans to significantly expand its employee share ownership program, extending future share grants to more than 90% of eligible employees as part of its strategy to strengthen accountability, customer experience, and long-term business growth. The digital bank said the initiative aims to transform employees into stakeholders directly invested in the company’s […]

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