Salesforce is expanding its Agentforce Coworker platform with new artificial intelligence (AI) capabilities, deeper business data integration, and support for Microsoft Teams, mobile devices, and desktop applications to help enterprises automate and coordinate everyday business tasks.
The expansion builds on a reported 21-fold increase in Agentforce Coworker usage over three months. The AI-powered assistant enables employees to delegate multi-step assignments, coordinate specialized AI agents, and receive results and recommended actions using existing Salesforce customer records, business metadata, and connected data through Data 360.
Among the new features is Skills, which allows organizations to turn proven workflows into reusable instructions that employees can execute through simple requests. Conversation History also enables users to resume previous interactions across supported platforms without losing context.
Salesforce is also introducing integrations with Google Workspace and Microsoft 365, allowing Coworker to access relevant emails, calendars, and files alongside Salesforce customer information. This enables employees to prepare more comprehensive customer briefs, renewal plans, and business reports.
The platform will also expand beyond the Salesforce environment through Microsoft Teams integration and dedicated iOS, Mac, and Windows applications. These capabilities will allow employees to delegate tasks, monitor progress, review results, and approve supported actions across devices.
Starting December 2026, Salesforce plans to introduce scheduled tasks for recurring assignments and Daily Digest, which will provide employees with a summary of priorities and activities.
According to Salesforce, Agentforce Coworker operates within existing security permissions, sharing rules, and governance controls. It coordinates specialized Agentforce agents, workflows, and supported business actions to help employees complete complex assignments.
The company is offering a new pricing option of US$50 per user per month to support enterprise adoption.
The Adecco Group is among the organizations expanding its use of Agentforce Coworker, deploying the platform across 40 countries to help employees access candidate and client information more efficiently.
Salesforce said the expansion aims to make enterprise AI more accessible by allowing employees to delegate business tasks through a single AI assistant rather than managing multiple specialized agents.
