Maxim Rides & Food Delivery has introduced an in-app emergency contact feature that allows driver-partners to designate trusted individuals who can be notified when they need assistance.
The new feature adds another layer to Maxim’s existing digital safety and support tools, enabling drivers to quickly alert a family member or other trusted contact while completing orders.
SOS alerts include driver location
Once an emergency contact has been registered in the app, the designated person can receive an SOS notification when the driver-partner activates the help function.
The notification informs the contact that the driver-partner needs assistance and includes a link to the driver’s location, allowing the recipient to quickly determine where help may be needed.
The location-sharing function is designed to give driver-partners a direct communication channel with someone they trust, particularly during situations where additional assistance or coordination may be required.
Connected to Maxim’s existing SOS system
The emergency contact feature works alongside Maxim’s existing in-app safety mechanisms.
Driver-partners can use the SOS function to contact emergency services or send an SOS signal to nearby drivers. Maxim also maintains an emergency driver support group that monitors SOS signals and responds to reported incidents.
These tools provide multiple channels through which driver-partners can request assistance from emergency services, other drivers, or designated personal contacts.
AI helps prioritize security-related support requests
Maxim is also using AI-powered functions within its customer support operations.
According to the company, AI helps classify incoming support requests and identify cases involving security concerns. These requests can then receive priority handling, helping support personnel identify and respond to urgent cases more efficiently.
The combination of emergency contacts, location sharing, SOS functionality, and AI-assisted support extends Maxim’s digital safety infrastructure beyond the core ride and delivery functions of the platform.
“Driver-partner safety remains an important part of our efforts to continuously improve the support experience on our platform,” said Andres Morales Jr., President of Maxim Rides & Food Delivery.
“With the addition of emergency contacts, driver-partners have another way to quickly notify someone they trust and share their location when they need assistance. Together with our existing SOS and emergency support features, this provides an additional layer of assistance when it matters most,” Morales said.
