Tag: AI customer support

AI

Maxim adds emergency contacts and AI-powered safety support for drivers

Maxim Rides & Food Delivery has introduced an in-app emergency contact feature that allows driver-partners to designate trusted individuals who can be notified when they need assistance. The new feature adds another layer to Maxim’s existing digital safety and support tools, enabling drivers to quickly alert a family member or other trusted contact while completing […]

AI

Twilio Unveils AI-Powered Customer Engagement Platform at SIGNAL 2026

Twilio has introduced a new generation of AI-driven customer engagement tools at its SIGNAL 2026 conference, positioning itself as a key infrastructure provider for the growing “agentic AI” era. The company announced four major platform capabilities now generally available: Conversation Memory, Conversation Orchestrator, Conversation Intelligence, and Agent Connect. Together, these tools are designed to help […]

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