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Salesforce and NVIDIA launch Koa CRM reasoning model

Salesforce and NVIDIA have introduced Koa, a CRM-focused reasoning model designed to help Agentforce AI agents handle complex, multistep workflows and take actions across enterprise processes. Koa was developed by post-training NVIDIA Nemotron 3 Super using a proprietary synthetic dataset modeled on enterprise CRM workflows accumulated from nearly three decades of Salesforce deployments. Salesforce said […]

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Salesforce and Anthropic launch Claudeforce for enterprise AI

Salesforce and Anthropic are expanding their strategic partnership with Claudeforce, an initiative that combines Claude’s AI reasoning capabilities with Salesforce’s enterprise data, workflows, business logic and governance. The partnership launches with Salesforce in Claude, a plugin featuring 37 prebuilt sales skills designed to help sellers and AI agents work with live revenue data, automate pipeline […]

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Salesforce report shows AI agents delivering real business value

Salesforce has released its 2026 Agentic Enterprise Index, revealing that businesses are rapidly expanding the use of AI agents beyond simple conversational tasks to perform real business actions, automate workflows, and drive measurable returns on investment. The report analyzes aggregated usage data from the Salesforce Agentforce platform between February 2025 and April 2026, providing insight […]

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Salesforce Brings Agentic AI and Slack CRM to Philippine SMEs

Salesforce is expanding access to artificial intelligence for Philippine small and medium-sized businesses (SMEs) with the introduction of Agentforce in Salesforce Suites and Slack CRM, designed to help teams automate routine tasks and manage customer relationships more efficiently. The move comes as SMEs continue to face productivity challenges despite accounting for 99.6% of businesses in […]

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Salesforce Unveils Headless 360 to Power API-First Agentic Enterprise

Salesforce has launched Salesforce Headless 360, a major platform overhaul designed to support the rise of the “agentic enterprise,” where AI agents—not just humans—execute workflows, access data, and complete transactions autonomously. The new system shifts Salesforce away from traditional UI-based interactions toward an API-first architecture, enabling AI agents to operate directly via APIs, MCP tools, […]

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