Tag: AI customer service

AI Industry Verticals News

PLDT Home Introduces AI-Powered 24/7 Fiber Subscription Service

PLDT Home has rolled out a new AI-powered customer engagement system that enables Filipinos to apply for fiber internet connections and complete subscriptions 24/7, beginning June 1, 2026. The initiative leverages artificial intelligence to automate common customer interactions, including answering frequently asked questions, providing product information, and guiding users through the subscription process outside regular […]

AI Industry Verticals News

Shopee AI Tools Help Small E-Commerce Team New Earth Streamline Customer Service and Boost Efficiency

Small e-commerce teams often struggle to keep up with rising customer inquiries while managing daily operations. For New Earth, a sustainability-focused brand known for eco-friendly washable paper bags, this challenge was a constant reality—until it adopted AI-powered tools to streamline its workflow. With only six team members, New Earth previously relied on manual responses to […]

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