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Infobip Report: Filipino Consumers Drive Shift Toward AI-Powered Conversational Messaging

Filipino consumers are increasingly favoring conversational digital channels, prompting businesses to adopt AI-powered customer engagement strategies, according to Infobip’s Messaging Trends Report 2026. The report, based on 628 billion mobile interactions in 2025 and a historical analysis of 3.8 trillion messages, found that total customer interactions on Infobip’s platform in the Philippines grew 19% year-over-year. […]

AI Industry Verticals News

PLDT Home Introduces AI-Powered 24/7 Fiber Subscription Service

PLDT Home has rolled out a new AI-powered customer engagement system that enables Filipinos to apply for fiber internet connections and complete subscriptions 24/7, beginning June 1, 2026. The initiative leverages artificial intelligence to automate common customer interactions, including answering frequently asked questions, providing product information, and guiding users through the subscription process outside regular […]

AI Industry Verticals News

AIA Philippines Launches AI-Powered Training Platform for Financial Advisors

AIA Philippines is expanding its use of artificial intelligence with the launch of “AI Roleplay,” an AI-powered training platform designed to help AIA Life Planners improve customer communication, objection handling, and advisory skills through simulated real-world conversations. Integrated into AIA’s Master Planner digital ecosystem, the new platform uses AI-generated customer personas and scenarios to prepare […]

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