PLDT Home Deploys AI-Powered Customer Support Platform to Cut Wait Times and Boost Service Efficiency

PLDT pilots AI-powered customer support platform in Sales and Service Centers, boosting faster diagnostics, smarter service, and improved customer experience nationwide. PLDT Home is advancing its digital transformation strategy with the nationwide rollout of an AI-powered customer support platform across its Sales and Service Centers, aiming to deliver faster and more efficient customer service experiences. […]