Across the organization, women employees are actively advancing their AI and digital skills, helping strengthen PLDT’s ability to meet the growing connectivity needs of Filipinos.
Women employees at PLDT are playing a key role in the company’s digital transformation by actively building skills in artificial intelligence (AI), analytics, digital tools, and customer experience innovation.
According to PLDT, female employees across supervisor, officer, and rank-and-file positions completed an average of 88 hours of advanced learning last year. Their participation in upskilling programs is helping strengthen the company’s ability to develop smarter digital services, improve operational efficiency, and respond more effectively to the evolving connectivity needs of millions of Filipinos.
The company’s investment in workforce development has supported the rollout of several internally developed AI-powered solutions, including EVE (Emergency Vital Essentials), an AI-driven emergency preparedness and family safety assistant; ERICA (Enterprise Risk Intelligence Companion Agent), which enhances enterprise risk management; Ellie (Enablement and Intelligence Engine), an internal productivity and collaboration assistant; and KAI (Knowledge, Automation, Intelligence), a conversational AI tool that provides network intelligence and product insights for enterprise teams.
As AI, cybersecurity, network intelligence, and digital customer engagement continue to reshape the telecommunications industry, PLDT is positioning its workforce to adapt to emerging technologies and support long-term business innovation.
“The strong learning engagement shown by women across the organization reflects the pace of change in the industry and reinforces our ongoing efforts to build a future-ready workforce,” said Gina P. Ordoñez, Chief People Officer at PLDT.
The company said its continued focus on capability-building and AI adoption will help strengthen operational agility while supporting the growing digital demands of customers across the Philippines.
