Supported by multilingual hotline operators fluent in at least ten languages, including English, Tagalog, and regional dialects, the system allows callers to speak naturally, ensures accurate understanding, and enables faster emergency dispatch.
PLDT, through PLDT Enterprise and ICT arm ePLDT, is accelerating the nationwide rollout of the government’s Unified 911 platform, strengthening emergency response through a more localized, technology-driven system.
The expansion follows the earlier launch of the National Command Center in Manila and a regional hub in Cebu. Four new satellite command centers (SCCs) have now been activated in Ilocos Norte, Isabela, Iloilo, and Leyte, extending coverage across Northern Luzon and the Visayas. Additional SCCs are also planned for Cagayan de Oro and Maguindanao.
Philippine National Police Chief Melencio C. Nartatez Jr. (rightmost) led the flagship launching ceremonies for the four satellite command centers (SCCs) in Leganes, Iloilo, joined by PLDT Enterprise Head and ePLDT Chairman Blums S. Pineda and Next Generation Advanced (NGA) CEO Ishka Villacisneros.
A key feature of the upgraded system is its dialect-sensitive response capability. According to Philippine National Police Chief Melencio C. Nartatez Jr., emergency calls are now answered in local languages such as Hiligaynon in Iloilo, Waray in Tacloban, and Ilocano in Ilocos, improving clarity and response speed during emergencies.
Jonvic Remulla emphasized that the initiative is part of broader efforts to modernize public safety infrastructure, integrating police, fire, medical, and rescue services into a unified, technology-enabled platform.
The system, launched in September 2025 by the Department of the Interior and Local Government (Department of the Interior and Local Government) and the Bureau of Fire Protection (Bureau of Fire Protection), in partnership with PLDT and other tech stakeholders, consolidates emergency reporting into a centralized network.
Built on ePLDT’s Pilipinas Cloud, the platform includes GPS-based caller tracking, geo-fencing, live video streaming, and centralized data reporting—capabilities designed to improve coordination and reduce emergency response times.
PLDT Enterprise Head and ePLDT Chairman Blums S. Pineda said the expansion reinforces the importance of combining secure digital infrastructure with local language capability to enhance public safety outcomes.
With more satellite centers set to go online, the Unified 911 system is expected to reduce routing delays by allowing callers to be assisted directly within their regions, ensuring faster and more accurate emergency dispatch across the Philippines.
